Customer Service Staff

Deskripsi Pekerjaan

• Menangani pertanyaan dan keluhan pelanggan melalui berbagai platform media sosial.
• Meneruskan pertanyaan dan keluhan pelanggan kepada pihak terkait.
• Mengumpulkan masukan serta ulasan pelanggan dari berbagai platform dan agregator marketplace.
• Menyusun laporan rutin untuk mendukung analisis masukan pelanggan.

Syarat

Ditulis lengkap seperti di sumbernya.

• Proven experience in customer service or social media management, preferably within the Retail, F&B, and hospitality industry.
• A diploma or bachelor’s degree in Communication Studies, Literature, or a related field.
• Excellent written and verbal communication skills in English, with a strong emphasis on grammar and spelling.
• Familiarity with various social media platforms (e.g., Instagram, Facebook, WhatsApp, Twitter, TikTok) and also zendesk platform.
• Ability to empathize with customers and handle difficult situations with professionalism and a positive attitude.
• Strong problem-solving skills and the ability to escalate issues appropriately.
• Detail-oriented with strong organizational and reporting skills.
• Ability to work independently and as part of a team in a fast-paced environment also willing to work shifts.

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Customer Service Staff
PT. Bangkit Lakuliner Indonesia
Jakarta Selatan, Jakarta Raya
Kontrak/Temporer

Job Requirements :

Proven experience in customer service or social media management, preferably within the Retail, F&B, and hospitality industry.

A diploma or bachelor’s degree in Communication Studies, Literature, or a related field.

Excellent written and verbal communication skills in English, with a strong emphasis on grammar and spelling.

Familiarity with various social media platforms (e.g., Instagram, Facebook, WhatsApp, Twitter, TikTok) and also zendesk platform.

Ability to empathize with customers and handle difficult situations with professionalism and a positive attitude.

Strong problem-solving skills and the ability to escalate issues appropriately.

Detail-oriented with strong organizational and reporting skills.

Ability to work independently and as part of a team in a fast-paced environment also willing to work shifts.



Job Description :

Manage customer inquiries and complaints across all social media platforms to provide necessary information, enhance engagement, and maintain the company's brand image.

Escalate customer inquiries and complaints from social media platforms to relevant stakeholders to improve in-store service.

Compile all customer feedback and reviews from various platforms/marketplace aggregators for regular reporting and further insightful analysis.



Pertanyaan dari perusahaan:

Lamaran kamu akan mencakup pertanyaan-pertanyaan berikut:
Berapa gaji bulanan yang kamu inginkan?
Kualifikasi mana yang kamu miliki?
Berapa lama waktu yang kamu butuhkan untuk memberi tahu perusahaanmu saat ini?
How many years of Online Customer Service experience do you have?
Apakah kamu bersedia bekerja dengan sistem shift?

Kursus dan sertifikasi yang bisa membantu

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