Sales Customer Relations

Deskripsi Pekerjaan

• Mengelola interaksi pelanggan, menangani pertanyaan, dan memberikan dukungan purna jual.
• Memelihara catatan pelanggan yang akurat dan menindaklanjuti prospek.
• Berkoordinasi dengan tim internal untuk menyelesaikan masalah dan mendukung aktivitas penjualan.
• Menyiapkan laporan dasar tentang umpan balik pelanggan dan kualitas layanan.
• Berpartisipasi aktif dalam inisiatif untuk meningkatkan proses layanan pelanggan.

Syarat

Ditulis lengkap seperti di sumbernya.

• Strong Customer Service and Customer Support skills, with the ability to handle inquiries and resolve issues effectively.
• Experience or demonstrated ability in Customer Retention and Customer Satisfaction, focusing on building long-term relationships.
• Clear and professional Communication skills, both verbal and written, suitable for interacting with a wide range of customers.
• Basic sales understanding and interest in supporting sales targets through quality customer interactions.
• Ability to work on-site full time in Greater Bandung and collaborate within a team-oriented environment.
• Good organizational skills, attention to detail, and the ability to maintain accurate records of customer interactions.
• Comfort with using standard office software and, ideally, experience with CRM or customer management tools.
• Previous experience in customer-facing roles is an advantage; a diploma or bachelor’s degree in business, communications, or related fields is beneficial.

Kursus dan sertifikasi yang bisa membantu

Dipilih dari syarat lowongan ini. Sebagian besar gratis.