Managed Services Client Service Desk Administrator

Deskripsi Pekerjaan

• Mendukung operasi divisi layanan pelanggan.
• Mengkoordinasikan permintaan layanan dan membantu tim layanan pelanggan.
• Memelihara dokumentasi untuk resolusi insiden dan pengiriman layanan yang efisien.

Syarat

Ditulis lengkap seperti di sumbernya.

• Ambitious self-starter with the ability to work under general direction.
• Ability to use sound judgment to escalate an issue to a higher level.
• Displays a methodical in approach to ticket resolution.
• Demonstrates ability to interact with a variety of stakeholders.
• Demonstrates required integrity to ensure excellent client service and retention.
• Good attention to detail and client focused.
• Strong and effective verbal and written communication skills.
• Ability to work in 24X7 shift structure, based on a defined roster as required.
• High School Certification or diploma or equivalent.
• Basic to moderate level years of experience
• Basic to moderate level experience level in the Technology Industry and Call Centre environment

Kursus dan sertifikasi yang bisa membantu

Dipilih dari syarat lowongan ini. Sebagian besar gratis.